Network documentation you cant live without it, you really cant live. It glue promotes a documentation platform that roughly 1,000 msps and 10,000 it professionals have adopted, according to founder and ceo chris day. A managed service provider msp is a company that remotely manages a customers it infrastructure andor enduser systems, typically on a proactive basis and under a subscription model. Even if you decide not to become an msp managed service provider, this. David russell founder of managetowin and msp owner robert betzels book uses companies such as amazon to demonstrate how to transform your culture into one of success, while using a managed.
Organizations need to respond to continual change in order to survive and grow. But somewhere in 2015, it seems like documentation and better process management went from should do to must do on many msp priority lists. One of the greatest books an entrepreneur can read is the emyth revisited by michael gerber. Having operating procedures, knowledge base articles, passwords, and installation or license files.
How to tackle a network documentation project techrepublic. Aws managed service provider msp partners are skilled at cloud infrastructure and application migration, and deliver value to customers by offering support in four key areas. Msp tm is a trade mark owned by the office of government commerce ogc. Here is a list of documentation systems that can help get your documentation from a messy garage full of unorganized junk to an f1 garage where you could eat off the floor and everything is in its place. Network documentation is a type of specialised technical documentation. I like to see individual port numbers or designations on a layer 1 diagram. Top 10 reasons you need network documentation dcim. Any use of actual ip addresses or phone numbers in illustrative content is unintentional and coincidental. If you run a managed service provider msp, it glue should be the frontrunner for your documentation. This book is a great overview of how to start an msp, but it really is geared more towards existing breakfix companies looking to transition to an msp.
Every employee at it glue has to become a master of process. Got documentation for your it marketing services msp. Download this free ebook and learn the right questions to ask and define. Karl takes the difficult task of getting started in managed services successfully and breaks it down into clear concise steps that anyone can follow. Open computer by clicking the start button and then clicking computer. It is based on fing network scanner, then uploads the scan to the cloud, and lets you organize different networks. If youre serious about understanding and passing the msp practitioner certification exam then you need this book managing successful programmes office of government commerce.
As well as documentation, it lets you stay on top of whats going on in your network by notifying you when key events happen, like an ssl certificate nearing expiry, or a firewall breach. Managed services providers dcim, network documentation, osp. Network documentation best practices and checklist it. Solved whats the best documentation tool for networks. Sections for client names, pages for things like network diagrams, application configurations, notes for annoying apps that no one else on earth uses, support numbers for site specific appshardware, etc. Palachuk, a successful network consultant with 23 years of computer experience. The network documentation workbook consultant edition. After reading this book, i have decided to move away from that idea and move towards creating a managed service provider msp business. And so is using it glue to document those processes. This ebook explains some of the uses weve discovered for using it glue in nontechnical teams. On this page you can download the networkdna templates since the website has been taken down by don krause, many people are searching for his networkdna templates.
Map a network drive to get to it from computer or windows explorer without having to look for it or type its network address each time. Managed services in a month and the network documentation workbook. Crn, a brand of the channel company generates this annual list that recognizes north american solution providers with cuttingedge approaches to managed services. Mspinsights your guide to the managed services industry. Since i have had the pleasure of working with him on the networkdna version 2. It is the practice of keeping records relating to the networks of computers that the customer is using. The michigan law enforcement information network lein is a statewide computerized information system, which was established july 1, 1967, as a service to michigan s criminal justice agencies. Managing successful programmes msp is part of the global best practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It didnt take long to figure out that theres a lot of good reasons why marketing, hr, finance, development and every other department should be using it glue. Then it emerged into the network documentation workbook. Dcim ebook dcim, network documentation, osp software. The network documentation workbook which shows how ip and mac scanner works.
The most operationallyvital usecase for documentation in it will always be disaster recovery, which needs to be executed quickly and thoroughly xtium has released a 33page disaster recovery runbook template which runs you through example procedures and. In addition, it comes with a number of excel spreadsheets that help you to map out. This guide delivers an easy, professional way to document your computer network. Discover, audit and manage anything in multicustomer environments with a simple pay as you grow model that aligns our commercial terms with your msp business. As a growing msp, the last thing you want to deal with is a security breach in your own network and systems. Standardize your msp documentation across all clients and work conveniently with linked passwords, documents, kb articles, assets, domains, ssl certificates, vendors and files. When a client has a network issue, your team needs to act fast. Successful programme management methodology msp, details of which can be found on ogcs. Msps are now falling victim to attacks with their entire client base and networks being infected and shut down by cyber criminals.
Network doctor was named to crns 2018 managed service provider msp 500 list as a part of the elite 150. The most operationallyvital usecase for documentation in it will always be disaster recovery, which needs to be executed quickly and thoroughly xtium has released a 33page disaster recovery runbook template which runs you through example procedures and recommendations for creating and. The network documentation binder is exactly what it sounds like. As a part of the network documentation, consider making a log book for each server for documenting changes such as patch and application installations and modified security settings. In the drive list, click any available drive letter. You ll get fast, accurate information about your network that is critical to solving problems. What kind of managed service offerings can cloud partners provide on top ofazure. Every computer consultant, every managed service provider, every technical consulting company every successful business needs sops. I couldnt use it for my companys network, because i can not have that data stored outside the company, but i can see it will be a very helpful tool for a consultant or freelancer that supports different networks. Building a security practice within your msp if your smbs dont seem to care about their backup solution, change the conversation to one about data protection to help. Automation scripts should use proper commenting, network maps should be accessible and clear. Covering everything from your servers and network infrastructure, to your computers, workstations and mobile devices, we provide endtoend solutions for all of your technology needs.
Accurate and trustworthy documentation is at the heart of profitability. Network assessments are an important part of managed it services, giving msps the ability to perform scans of their clients entire it environments. He is a business coach, and the author of seventeen books. The network documentation workbook was developed by karl w. This documentation gives a glimpse to the administrators about the look of the network, its performance and where to troubleshoot when issues arise. Narmada is priced by active companies clients you create in narmada. The it network under management is the central nervous system of the msp. So i work at a very small msp but im getting very flustered over the documentation portion. Download this ebook to learn how the core concepts of lean apply to the specifically to the msp environment. Even if you decide not to become an msp managed service provider, this book is full of great advice about taking stock of your business, weeding your client. Mssp playbook is a guide for msps to secure their msp and. One area you can exploit, which is a common area of weakness, is the lack of documentation on most computer networks. For todays blog, i could write a few boring paragraphs outlining the benefits of network documentation and especially, of automated network documentation. Palachuk has built and sold two successful managed service business in sacramento, calif.
The company culture challenge is a unique book and a lucky find for us as it isnt mspspecific in the same way as other msp books we had read. Managed services in a month build a successful it service. The msp training teaches you better program management skills, improved adaptability, and flexibility when working in a volatile, everchanging program environment. Yes there is a lot of work but you should definately buy the rest of karls books, network documentation workbook, network migration workbook and the service agreement book. Instantly see management details like operational status, mac address, and negotiated speed for any wired or wireless connection on a network. It includes things like link speeds and cabling types.
His books include managed services in a month, the network documentation workbook, and the 4volume. We use sharepoint with a bunch of different documents per client, i dont necessarily like sharepoint but i dont really see a super crazy better alternative, seems like all the data u put in a wiki or confluence, you can easily put in sharepoint its just not as pretty. Everybody agrees network documentation is extremely important, but. Dcim ebook osp ebook logical ebook money back guarantee our customers pricing. The goal of lein is to assist the criminal justice community in the performance of its duties by providing and maintaining a computerized filing system. Managing successful programmes office of government. This book is especially valuable for partners who are either transacting or looking to transact via the csp program. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Not only will the log help you troubleshoot future problems, but it can also help you rebuild the server in the event of a catastrophic failure. Start seeing the benefits of lean philosophy today in the form of more efficient processes, perfect execution, and an enhanced bottom line. Itglue is a collaborative, cloudbased it documentation platform created to help msps standardize documentation, create knowledge bases, manage passwords and track devices. Critical network documentation layer 1 and 2 diagram. Why should microsoft partners develop a managed services practice on azure. Declutter and deep clean your it documentation ebook it.
Although well structured and easliy searchable it is an academic text rather than a practical handson guide. As a fellow managed service provider msp, i struggled with the fact that our clients are under attack all day, every day. Msp certification training msp online course simplilearn. This can help them identify potential security risks and threats, account for devices comprising any given network, generate detailed, customizable status reports, and much more. Cofounder of one of the first pure play msps in the industry, and creator of the msp mastered methodology for managed services business performance improvement and the vendor channel maturity level index that identifies it channel program maturation for strategic growth, erick simpson is a strategic technology business growth and. Originally, this was simply something that emerged from the way i ran my consulting business. Multitenanted, flexible, customizable with support for the management of any environment.
After that, we literally used that workbook and the forms in it to maintain our clients networks. See more ideas about books, little books and standard operating procedure. In it, karl presents the forms he has developed over the years to document his clients networks. You want to get them actively thinking about how much better your service really will be. Managed services in a month applying the book newly revisedinstructor. Data center infrastructure management and network documentation. What kind of investments in people, process, and tools do. A layer 1 diagram shows the physical connections between the critical pieces of network infrastructure. We use onenote for a lot of our client documentation. Audit on premise users, their account health, groups, forests, devices on active directory.
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